Most practiced are dependent on client referrals and ongoing business from existing and past clients. Referrals are only possible if clients are happy and satisfied with services received. You also need to know if your staff and procedures are meeting your clients’ needs and providing quality services to each client every step of the way.
We Make This Possible
Custom Clients survey are created and deployed for each state of practice, including;
After Client is retained
During Treatment / Discovery
Completion of Treatments
After Settlement and disbursement
After each survey completion we recommend follow steps to correct the situation or collect client positive review to be posted on firm social media and website.
Three Custom Surveys Sent Monthly
To know exactly how your firm & client satisfaction is going.
Fact: 70% of all clients feel they have not gotten enough communication!
Different Survey Types:
Fact: 88% of stratified clients will leave a review if just asked
Fact: 80% of case managers don't fully explain the case process.
Fact: 77% of clients want update on their case but don't request one.